We use cookies to improve your experience on our website. By continuing to browse this website, you are agreeing to our use of cookies. Find out more by reading Privacy Statement . OK

URC COVID-19 READINESS

Our promise to deliver world-leading safety, sanitation and hygiene standards

As the world continues to confront a global health crisis, we want to reassure you that the safety and wellbeing of our guests and employees remains the primary focus it has always been, and that the highest levels of preventative, hygiene, sanitation and ongoing training measures are in place at all our hotels, to ensure that we operate within the world-leading safety, sanitation and hygiene standards you have every right to expect as a guest of an Urban Resort Concepts hotel.

Safety and Sanitation

Rigorous safety and sanitation protocols across all hotels have been in place since the very first onset of the outbreak, with an even higher frequency in our cleaning and disinfection processes across all areas of the hotel’s guest rooms and public areas.

Importantly, we have invested in and are implementing a patented system, which eliminates all known viruses, bacteria and contaminants on both, soft and hard surfaces, using a medical-grade bio-enzyme formula derived from highest quality, bio-degradable ingredients and non-harmful to humans, in combination with a cutting-edge new delivery system. The system, which also acts as an air purification device, will be used upon every check-out and throughout the hotel, resulting in an effectively sterile guest room following every check-out.

All high-frequency touch point areas including but not limited to reception, door handles, public bathrooms, tables, elevators and furniture are being sanitised hourly, while air filters and air conditioning systems are being thoroughly cleaned and disinfected with high frequency. In our food and beverage outlets, stringent enforcement of cleaning, food preparation, storage, handling and serving standards, along with strict supervisory measures, are firmly in place.

A Platform for Safe Exchange

To provide a resolutely safe environment for all, we have implemented a series of protocols in accordance with the latest Government and Health authority guidelines of each location, as well as guidelines issued by the World Health Organization and Germany’s Robert Koch Institute.

Social distancing will be enforced throughout our hotels, reducing capacity across our facilities, including dining, meeting and wellness areas. Contactless In-room dining, housekeeping service and check-out options have been tailored to the comfort and needs of guests.

In addition, sanitising and PPE are available all throughout the hotel. Guests may also avail of our suitcase cleaning service, in order to have their luggage disinfected.

Guests and patrons entering the hotel are required to have their temperature taken and are required to present a valid health declaration in accordance with the respective policies of each city. Please contact the hotel if you are in doubt on any mandatory requirements, as these may vary based on your destination of origin.

Cancellation Policies

We have always set out to offer a guest-centric Hostmanship™ experience that is human, intuitive, inclusive and generous and now more than ever, there is an even greater need to adapt to the needs of our guests and extend flexibility for travelling in these uncertain times. For all new bookings made after April 17, 2020, we will therefore be on-hand to assist with postponing the stay to any date before December 29, 2021 without any charges while honouring the original rates (or applying the best flexible rate pertaining to the revised date, whichever is lower).

For bookings made through third party channels and online travel agents, you are encouraged to contact them directly to check on their cancellation and change policy.

All our measures are designed to constantly evolve and adapt to ensure we operate to the very latest standards of safety, and in our complete commitment to the health and well-being of our guests, patrons and members of staff alike.